Brian McLane

Media and Social Commentary

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WE’RE SORRY FOR THE INCONVENIENCE (OR BAD CUSTOMER SERVICE)

December 12th, 2012 · No Comments · Social Commentary

sorry for the inconvenience

sorry for the inconvenience

Customer service…. it’s rare.

How often we call our insurance company or a government office and hear “We apologize for any inconvenience.”

We all know IT’S NOT TRUE. As if that wasn’t obvious from all the automated response software that takes 5 minutes to get through before reaching the queue for a human being.

Yet somehow the sincerity in that phrase seems lacking especially when uttered repeatedly by a recording. Subway delays, holding on the phone for a customer service representative… you get the idea.

Some of the things that drive me nuts when calling in for “customer service” include:

– calling the right number but winding up in the wrong department
– having to explain your situation two or three times to different people
– being disconnected
– waiting forever
– falling for the old “enter your number to receive a call back” and never getting that call
– speaking to someone you cannot understand
– being told you will be charged for support
– a representative repeating back to you everything you just told them
– being put on hold forever while waiting for a supervisor
– no supervisors
– asking for a customer service representative’s id and being told they’re not allowed to give you one

The above instances are just a few that come to mind. Let’s get a thread going here.

WHO HAS THE WORST CUSTOMER SERVICE? AND TELL US WHY.

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